8zk Casino & Sportsbook Data Care

This page describes what we collect when you use 8zk and how we keep that data protected. We take your privacy seriously — every piece of information you share (your email, phone number, government ID, payment details) is encrypted and stored securely on our servers.

When you create an account on 8zk, we collect personal data for identity verification (KYC), payment processing, and regulatory compliance. We use this data only for the purposes outlined in this policy. We do not sell your information to third parties, and we do not share it beyond the minimum required to operate our platform.

Our data practices are governed by applicable law in the jurisdictions where we operate. This policy explains your rights regarding your data and how to contact us if you have questions or wish to request access, correction, or deletion.

What Data We Collect on 8zk

We collect information in several categories when you use 8zk:

Account information: Your full legal name, date of birth, email address, phone number, and residential address. We collect this during account creation and verify it against your government ID (national ID, passport, or driver's license).
Payment information: Details of your bank account or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) used for deposits and withdrawals. We do not store your complete bank account number — we retain only the last four digits and the account holder's name for verification.
Gameplay data: Records of your bets, game sessions, results, and payouts. This data is logged for audit, dispute resolution, and fraud detection.
Device and access information: Your device type (Android phone, iPhone, desktop), IP address, browser type, and login timestamps. We use this to detect unauthorized access and prevent account fraud.
Communication data: Any emails, chat messages, or support tickets you send us. We retain these for customer service, dispute resolution, and compliance purposes.

Note: We do not collect more data than necessary to operate our platform and comply with applicable law. We do not track your browsing outside 8zk, and we do not use your data for marketing purposes without your explicit consent.

How We Use Your Data on 8zk

We use the data we collect for specific, defined purposes:

Account verification: We verify your identity and age to comply with applicable law and prevent underage access.
Payment processing: We use your payment information to process deposits, withdrawals, and refunds securely through our payment partners.
Fraud detection: We analyze your account activity (login patterns, bet history, withdrawal requests) to detect and prevent fraud, money laundering, and collusive betting.
Customer support: We review your account data and transaction history when you contact us with questions or disputes.
Regulatory compliance: We maintain records of your account and transactions to meet legal obligations in jurisdictions where we operate.
Service improvement: We analyze aggregated, anonymized data (without identifying you) to improve our platform, game selection, and payment options.

We do not use your data to send marketing emails unless you have explicitly opted in. If you receive promotional messages from 8zk and wish to stop, you can unsubscribe at any time by clicking the unsubscribe link in the email or adjusting your notification settings in your account.

Push notifications: Our Android app and mobile website can send you push notifications about upcoming matches (Liga 1, Piala AFF, Champions League), game updates, and withdrawal confirmations. You can disable push notifications in your device settings or in the 8zk app at any time.

Third-Party Service Providers

We use specialized service providers to operate certain parts of our platform. These partners process your data on our behalf and are required by contract to keep it confidential and secure:

Payment processors: Our payment partners handle deposit and withdrawal transactions. They collect minimal data (account holder name, account number, transaction amount) to process payments securely.
Identity verification services: We use third-party KYC vendors to verify your government ID and confirm your identity during account creation.
Fraud detection services: We use specialized fraud-detection tools to analyze patterns and protect against unauthorized access and fraudulent transactions.
Hosting and cloud services: We store your data on encrypted servers in secure data centers. Our hosting provider maintains industry-standard security practices and does not access your personal data.

All third-party processors are bound by data protection agreements and are prohibited from using your data for their own purposes. We remain responsible for their compliance with this privacy policy.

Data Security and Storage on 8zk

We encrypt all personal data in transit (using SSL/TLS encryption) and at rest (using AES-256 encryption or equivalent). Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

We maintain access controls so that only authorized staff members can view your personal data, and only for legitimate business purposes (customer support, fraud investigation, regulatory compliance). All staff sign confidentiality agreements.

Our servers may be located outside your jurisdiction. Data stored in international locations is subject to the data protection laws of those countries as well as our own commitments to you under this policy.

We retain your data as long as your account is active, plus a reasonable period after account closure for audit, dispute resolution, and legal compliance (typically 5–7 years). If you request deletion of your account, we remove personal data from active systems within 30 days, though we may retain anonymized records for operational and legal purposes.

Your Rights Regarding Your Data on 8zk

You have the right to:

Access: Request a copy of all personal data we hold about you. Contact our support team and we will provide this within 30 days.
Correction: Ask us to correct inaccurate or incomplete information in your account. You can update most information directly in your account settings.
Deletion: Request that we delete your personal data (subject to legal retention requirements). We will remove your data from active systems within 30 days of your request.
Data portability: Request that we export your data in a standard format. We provide this within 30 days of your request.
Withdrawal of consent: If you previously consented to marketing communications, you can withdraw that consent at any time by unsubscribing or adjusting your account settings.

To exercise any of these rights, contact our support team via the in-app help menu or email. Include your full name and account email address with your request. We will verify your identity before processing.

Cookies and Tracking on 8zk

Our website and app use cookies and similar tracking technologies for specific purposes:

Session cookies: We use session cookies to keep you logged in while you use 8zk. These cookies expire when you close your browser.
Security cookies: We use security tokens to prevent cross-site request forgery and detect suspicious login activity.
Analytics cookies: We use anonymized analytics to understand how users interact with our platform — which games are popular, which payment methods are preferred, etc. This data does not identify you personally.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being set. If you disable cookies, some features of 8zk may not function properly.

We do not use third-party tracking pixels or ad networks that follow you across websites. We do not engage in cross-site tracking.

Our Data Protection Commitments

We commit to the following practices on 8zk:

We encrypt all sensitive data in transit and at rest.
We do not sell your personal information to third parties.
We do not use your data for marketing without your explicit consent.
We limit access to your data to authorized staff members only.
We delete your data within 30 days of account closure (or within legal retention periods if required).
We respond to data access, correction, and deletion requests within 30 days.
We notify you of material changes to this policy before they take effect.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email and by posting the updated policy on this page with a new effective date.

If you have questions about this privacy policy, how we handle your data, or wish to exercise your rights, contact our support team. Reach us via the in-app help menu on 8zk (response time typically under subject to verification during business hours) or email us directly (response within two business days).

For data access requests, corrections, or deletion, clearly indicate your request in your message and include your full name and account email address. We will acknowledge your request within 3 business days and provide a timeline for completion.

If you believe we have handled your data in violation of this policy or applicable law, you may lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can address your concerns directly.

For additional information about our legal obligations and jurisdictional policies, visit our Legal notice page. For details on how we handle account data during account opening, KYC verification, and withdrawals, see our About us section. For questions about specific payment methods (DANA, e-wallet, mobile banking, local payment, online payment), visit our FAQ

Jurisdictional and Legal Information

Service availability

We at 8zk provide our gaming and sportsbook services only where applicable law permits. Our platform is not available globally — we restrict access to supported jurisdictions where we hold the necessary licenses and authorizations to operate. We do not name specific jurisdictions as legal or illegal; that determination falls to regulators and the laws of each individual jurisdiction.

We maintain geographic access controls and monitor account access patterns to ensure we operate only where permitted. If we detect access from a jurisdiction where our service is not authorized, we may restrict or block that access without liability. Users who access 8zk from unsupported jurisdictions do so at their own legal and financial risk.

We update our service availability periodically as regulations change across different regions. Users whose jurisdictions become unsupported will receive notice via email and in-app notification, with a reasonable period to withdraw remaining funds before access restriction takes effect.

Account eligibility

Eligibility to create and maintain an account on 8zk is determined by applicable law in your jurisdiction. We require that account holders meet the legal age of majority as defined in their jurisdiction. We do not set a universal age requirement — instead, we defer to local law and require users to confirm their eligibility during account creation.

During identity verification (KYC), we confirm that your personal information matches your government-issued ID and that you meet eligibility requirements. If we discover that you have misrepresented your age, identity, or legal capacity, we reserve the right to suspend or close your account and forfeit any remaining balance.

Account eligibility also requires that you be a natural person of legal capacity and not subject to legal restriction. Accounts registered in the name of minors, entities, or individuals under legal guardianship are not permitted. If your eligibility status changes (for example, if you move to a jurisdiction where our service is not permitted), you are responsible for closing your account or contacting us to discuss account closure options.

Local-law responsibility

Users are solely responsible for verifying that their access to and use of 8zk comply with the laws and regulations of their own jurisdiction before creating an account. We do not provide legal advice, and we cannot determine the legality of our service in any given jurisdiction — that responsibility rests with you and the regulatory authorities in your location.

By creating an account and using 8zk, you represent and warrant that you have independently verified that access is legal in your jurisdiction and that you accept all legal and financial responsibility for your use of our platform. We cannot be held liable if your jurisdiction later determines that our services are illegal or if you face legal consequences arising from your use of 8zk.

If your jurisdiction advises that our services are prohibited, you must immediately cease using 8zk and contact our support team to close your account. Continuing to use our platform after such notice subjects you to potential legal penalties, which are entirely your responsibility.

Data and privacy scope

We collect personal data during account creation, identity verification, payment processing, and gameplay. This data includes your full legal name, date of birth, residential address, government ID details, email address, phone number, payment account information, device identifiers, login history, and game-session records. We collect this data to verify your identity, process your transactions, prevent fraud, comply with applicable law, and operate our platform.

We encrypt all personal data and store it securely on our servers. We do not sell your data to third parties for marketing or other purposes. We share data only with payment processors (to complete transactions), KYC vendors (to verify identity), fraud-detection services (to protect your account), and regulatory bodies (if required by law to do so).

For complete details on how we collect, use, store, and protect your data, review this privacy policy in full. You have the right to request access to your data, ask us to correct inaccurate information, or request deletion (subject to legal retention requirements). Submit such requests via our support channels, and we will respond within 30 days. For more information, see our Terms and conditions and Legal notice

Contact for legal inquiries

If you have legal questions about your account, data privacy, compliance, or any other matter, contact us via multiple channels. Our primary support channel is the in-app help menu on 8zk — tap "Help" and select "Contact Support" to reach our multilingual team (English and Indonesian). Response time is typically under subject to verification during business hours, though complex legal matters may require escalation and may take up to one business day.

For non-urgent legal or privacy inquiries, you may also email us directly. We respond to all email inquiries within two business days. When contacting us about data matters, include your full name, account email address, and a clear description of your request or concern. We verify your identity before processing sensitive requests such as data access or account closure.

We treat all legal and compliance inquiries seriously and respond with detailed information about our practices and your rights. If you file a formal complaint with a data protection authority or regulatory body, we cooperate fully with investigations and provide requested documentation in accordance with applicable law. Our response time to formal regulatory inquiries is typically 10–15 business days, depending on jurisdiction and complexity.