8zkTerms of Use
We at 8zk operate a gaming and sportsbook platform offering slot games, live-dealer tables, and sports betting to users in supported jurisdictions. These terms of use outline the conditions under which we provide our services, how we handle your account data, and the responsibilities you accept when you join 8zk.
By creating an account on 8zk, you agree to these terms. We enforce them consistently across all users — whether you're accessing our platform from Jakarta, Surabaya, Bandung, or Medan. Our policy covers account opening, deposits and withdrawals, gameplay rules, bonus terms, and dispute resolution.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations before creating an account.
Account Opening and User Eligibility Under Our 8zk Policy
When you create an account on 8zk, we require that you meet eligibility criteria set by applicable law in your jurisdiction. You must provide truthful personal information — your full legal name, date of birth, and residential address. We use this information for identity verification (KYC) and account administration only.
We verify your identity by requesting a government-issued ID (such as a national ID card, passport, or driver's license). Our system checks the document for authenticity, expiry date, and clarity. If your verification fails, we explain the reason via email and offer an opportunity to resubmit corrected documents.
You are responsible for keeping your account password secure. We do not share your password with anyone, and we do not ask for it via email or chat. If you suspect unauthorized access to your account, change your password immediately and contact our support team.
Deposits, Withdrawals, and Payment Processing on 8zk
We accept deposits through local Indonesian payment channels including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. All deposits are processed securely and credited to your account in real time.
We do not charge deposit fees. The amount you transfer is the amount credited to your account (before any fees imposed by your bank or payment provider, which are outside our control).
Withdrawal policy: You can withdraw funds from your account at any time, subject to verification windows. We review withdrawal requests within one business day. Once approved, funds are sent to your payment provider, who completes the transfer to your account. Bank transfers typically take 1–3 business days; e-wallet transfers usually complete within 24 hours.
We do not charge withdrawal fees. We require that withdrawals go to accounts verified under your name for compliance with applicable law. If you attempt to withdraw to a third-party account, we may decline the request and hold funds pending investigation.
Gameplay, Bets, and Our 8zk Game Rules
Each game category on 8zk has specific rules, betting limits, and payout structures. We display these rules within the game interface before you place a bet. By placing a bet, you accept the rules for that game.
Slot games use certified random-number generation. Each spin result is independent and finalized once you tap spin — bets cannot be cancelled after that moment. Live-dealer games follow standard casino rules (blackjack, roulette, baccarat) and are streamed in real time from certified studios. Sports bets are settled based on official match results published by the relevant league or governing body.
All game outcomes are logged on our servers with timestamps. If a dispute arises about a result or payout, we provide a complete game history record to resolve it.
Bonuses and Promotional Terms on 8zk
We may offer deposit bonuses, free spins, or other promotional offers from time to time. Each offer comes with specific terms — including wagering requirements, game restrictions, and expiry dates. We display these terms clearly when you accept a bonus.
Bonuses are not real money and cannot be withdrawn directly. You must wager them according to the stated terms to convert them into withdrawable funds. If you do not meet wagering requirements before the expiry date, unused bonus funds are forfeited.
We reserve the right to modify or cancel promotional offers at any time with notice. If an offer is abused (such as through collusive betting or rapid bonus cycling), we may cancel the offer and close your account.
Your Data and Privacy on 8zk
We collect personal information for account verification, payment processing, and compliance with applicable law. This includes your name, date of birth, address, government ID details, and payment account information.
We encrypt your data and store it securely on our servers. We do not sell your personal information to third parties. We share data with payment providers (to process your deposits and withdrawals) and with regulatory bodies (if required by law).
For complete details on how we handle your data, please review our Privacy policyYou can request a copy of your personal data or ask us to delete it by contacting our support team.
Dispute Resolution and Our 8zk Support Process
If you believe we have made an error in calculating a payout, processing a withdrawal, or settling a bet, contact our support team via the in-app help menu or email. We investigate all disputes and respond within one business day with our findings.
If you remain unsatisfied after our investigation, you may escalate your dispute to our management team. Provide a detailed explanation and any supporting evidence (screenshots, transaction IDs, bet histories). We aim to resolve escalated disputes within 3–5 business days.
We maintain multilingual support in English and Indonesian. Our team is available during standard business hours and responds to inquiries within two business hours on weekdays.
Termination and Account Closure on 8zk
You may close your 8zk account at any time by contacting our support team. We process closure requests within one business day. Any remaining balance in your account is withdrawn to your verified payment account.
We may close or suspend your account if we reasonably believe you have breached these terms, engaged in fraud, or violated applicable law. Before closure, we attempt to notify you and give you an opportunity to respond, except in cases of serious breach where immediate action is required.
General Policy and Jurisdiction Notice
We reserve the right to modify these terms at any time with notice. We notify users of material changes via email and display them on our website. Continued use of 8zk after changes are published constitutes acceptance of the updated terms.
These terms are governed by applicable law in the jurisdictions where we are licensed to operate. If you access 8zk from a jurisdiction where online gaming is prohibited, you are violating applicable law in that jurisdiction — we cannot be held responsible for your breach.
If any provision of these terms is found to be unenforceable, the remaining provisions remain in force. We enforce these terms fairly and consistently across all users.
For full details on legal and jurisdictional matters, visit our Legal notice page or contact us via the channels listed in our About us section. If you have questions about whether our services are available in your jurisdiction, reach out to our support team before creating an account.
Legal and Jurisdictional Information
Service availability
We at 8zk operate our gaming and sportsbook platform only in jurisdictions where applicable law permits us to do so. We do not offer our services in jurisdictions where online wagering, gaming, or betting is prohibited by local regulation. The legality of our services depends entirely on the laws of your specific jurisdiction — we do not make determinations about which jurisdictions are legal or illegal for online gaming; that is the responsibility of each user and each regulatory authority.
Our services are geo-restricted where we are not licensed or permitted to operate. If you attempt to access 8zk from a jurisdiction where we do not hold authorization, your access may be blocked or limited. We monitor access patterns and geographic data to maintain compliance with applicable law and avoid operating in prohibited markets.
Users must independently verify that access to and use of our platform complies with the laws of their own jurisdiction before creating an account or placing any bet. We cannot and will not advise users on the legality of our services in their jurisdiction — that determination must come from the user themselves or through consultation with a local legal advisor.
Account eligibility
To create an account on 8zk, you must meet the eligibility requirements set by applicable law in your jurisdiction. These requirements typically relate to age and legal capacity. We require identity verification (KYC) from all users to confirm eligibility and prevent underage access.
By submitting your personal information and government ID during account creation, you represent and warrant that you meet all eligibility requirements under applicable law. We rely on your truthful disclosure and the authenticity of your documents. If we discover that you have misrepresented your age, identity, or legal capacity, we reserve the right to close your account immediately and forfeit any remaining balance.
We do not make independent legal determinations about individual eligibility — we verify your identity and age through document checks and expect you to comply with applicable law. If applicable law in your jurisdiction restricts who may access gaming or betting services, you are responsible for ensuring you fall within the permitted category before creating an account.
Local-law responsibility
We emphasize that users are solely responsible for verifying that access to and use of 8zk comply with the laws of their own jurisdiction before account creation. We do not provide legal advice, and we do not determine the legality of our services in any given jurisdiction. The decision to access our platform rests entirely with the user.
By creating an account and using our platform, you acknowledge that you have independently verified the legality of our services in your jurisdiction and that you accept full responsibility for your compliance with applicable law. We cannot be held liable if your jurisdiction later determines that our services are illegal or if you face legal consequences for accessing our platform.
If your jurisdiction prohibits online gaming or betting, or if a regulatory body in your jurisdiction advises that our services are illegal, you must immediately stop accessing 8zk and close your account. Continuing to use our platform after such notice may subject you to legal penalties, which are your responsibility alone.
Data and privacy scope
We collect personal data from you during account creation, identity verification, and payment processing. This data includes your full legal name, date of birth, residential address, government ID details, payment account information, and transaction history. We collect this data to verify your identity (KYC), process your deposits and withdrawals, comply with applicable law, and detect fraud.
We encrypt all personal data and store it securely on our servers in multiple geographic locations to prevent loss or unauthorized access. We do not sell your personal data to third parties for marketing purposes. We share data only with payment providers (to process transactions), with regulatory bodies (if required by law), and with fraud-detection services (to protect your account and ours).
For complete details on our data collection, storage, use, and your rights regarding your data, please review our Privacy policyYou may request a copy of your personal data, ask us to correct inaccurate information, or request deletion of your data by contacting our support team. Such requests are processed within 30 days of receipt.
Contact for legal inquiries
If you have questions about the legality of our services in your jurisdiction, our compliance with applicable law, or any other legal matter, contact us via the channels listed on our About us page. We maintain a dedicated legal and compliance team that responds to inquiries within two business days.
For account-related disputes, data requests, or concerns about your personal information, contact our general support team via the in-app help menu. We aim to respond to all inquiries within one business day during standard business hours. For non-urgent matters, you may also email us directly, and we will respond within two business days.
If you believe we have violated applicable law or our own terms, you may escalate your concern to our management team. Provide detailed information about the violation and any supporting evidence. We treat all escalations seriously and respond with a detailed investigation and resolution within 5–10 business days. We also cooperate fully with regulatory bodies and law-enforcement inquiries in jurisdictions where we hold authorization to operate.